FAQ

Purchasing Online

  • How do I shop secteur.fr?
    • There are several ways to browse secteur.fr You may explore our homepage features or visit our navigation bar found at the top of every page. Simply roll your cursor over the relevant section and then click on the links to visit categories, such as collections or shop. Within each category, you will find subcategories to further refine your search and help you locate exactly what you are looking for. If you are looking for a specific item, our search box is located on the upper right hand corner of our page. You may search for products by name, color, category or style. When you have made your selection, select a size and an availability message will appear to indicate the delivery of your item. Available Now: To accommodate payment authorization and packaging, please allow up to two business days to obtain shipping information. Click on "add to shopping bag". Once you are ready to complete your purchase, visit your shopping bag at the top right-hand corner of our screen and click on “Checkout” to be led through the checkout process. If you have any questions or concerns, please contact us via email at customercare@secteur.fr

  • How do I place an order?
    • Depending on availability and shipping restrictions, purchases may be made directly through secteur.fr. If you require assistance you can contact us via email at customercare@secteur.fr. Emails will be responded to within 1-2 business days. Please note we are available Monday-Friday from 8AM-10PM(EST) and Saturday 9AM-10PM(EST), excluding holidays.

  • Can I cancel or modify my order?
    • Orders for items immediately available cannot be cancelled or modified once they have been successfully submitted. We advise you to follow the return instructions included in your package, or refuse the shipment upon delivery, and it will be returned to our attention. Please allow 7 to 10 business days for your refund to be processed once it arrives to our warehouse. Made to order items and personalized items are considered final sale and cannot be returned to secteur.fr for a refund. Once a Made to Order has been confirmed, it cannot be cancelled.

  • What are the benefits of creating a secteur.fr account?
    • Creating a secteur.fr account allows you to: (1) store multiple shipping and billing addresses to expedite your checkout; (2) save the contents of your shopping bag for later; (3) easily access your current order details and history; (4) save credit card information to expedite checkout; (5) manage your saved items; (6) discover recommended items.

Product Information

  • Which secteur.fr products are available for purchase on secteur.fr??
    • secteur.fr products available for purchase online include handbags, wallets, accessories, shoes, luggage, jewelry, watches, gifts, ready to wear, home collection items and beauty. Products on our website are subject to the following availability. Available Now: To accommodate payment authorization and packaging, please allow up to two business days to obtain shipping information.

  • How many units of each product may I purchase on secteur.fr?
    • You may purchase up to fiveitems per style depending on the availability. For corporate sales, please contact us via email customercare@secteur6.fr

  • How do I know my size?
    • Each product page will include a size guide with general recommendations to help determine your best fit. If you need additional assistance please contact us customercare@secteur.fr.

Payment

  • Which payment methods do you accept?
    • secteur.fr accepts major forms of payment for online purchases. Please note that your billing address must match the address on your credit card statement. At this time, we do not accept secteur.fr gift cards. If payment is not accepted online, please contact your bank for approval of your transaction or select an alternate form of payment. Please note that your billing address, phone number, and email must match the information on your credit card statement. PayPal is not an acceptable form of payment on Made to Order Décor items. secteur.fr gift cards are not accepted online. For more information, please contact us via email at customercare@secteur6.fr.

  • When will my credit card be charged?
    • Items Available Now: To accommodate payment authorization and packaging, please allow up to two business days to obtain shipping information.

  • Can I use multiple methods of payment?
    • At this time we only accept one (1) form of payment per order.

  • Will I be charged sales tax?
    • secteur.fr charges applicable state, local and county taxes on online transactions. Your on-screen total reflects estimated tax. The actual sales tax will be calculated when your order is shipped and may vary from the estimated tax.

Shipping & Delivery

  • Which shipping options are available and what are the shipping fees?
    • Shipping methods and fees During high volume time (such as sale), secteur.fr reserves the right to limit its delivery options. Please refer to the shipping options available at checkout. Availability: Products on our site are subject to availability. Once you select a size, a message will indicate if that item is available now or available for backorder-pre-order. Modification: Once an order has been successfully submitted, it cannot be cancelled or modified. We advise you to follow the return instructions included in your package, or refuse the shipment upon delivery, and it will be returned to our attention. Please allow 7 to 10 business days for your refund to be processed once it arrives to our warehouse. Available Now: Once an order has been successfully submitted, it cannot be cancelled or modified.We advise you to follow the return instructions in your package, or refuse the shipment upon delivery and it will be returned to our attention. Please allow 7 to 10 business days for your refund to be processed once it arrives to our warehouse. Delivery options below for items available now do not reflect the 1-2 business day processing time. All orders are processed Monday through Friday, excluding Saturday, Sunday and holidays. • Ground free deliveries made Tuesday-Saturday • Two day $25.00 deliveries made Monday-Friday • Next day $35.00 deliveries made Monday-Friday Alaska, Hawaii, Puerto Rico Two days $25.00 deliveries made Monday-Friday ground, Saturday and same day not available. Two day and Next day deliveries are made Monday through Friday excluding Saturday, Sunday and holidays. Ground deliveries are made Tuesday through Saturday excluding Sunday and holidays. secteur.fr cannot be held responsible for unanticipated delivery delays beyond secteur.fr's control. We recommend reviewing your order details on the order review page before submitting your order, or in the order confirmation email that is sent to you shortly after your order is placed. Upon delivery, please ensure that the number of boxes delivered is as stated on the shipment confirmation email. • Ground free deliveries made Tuesday-Saturday Please be aware that they may arrive sooner or later than anticipated.

  • Can I ship internationally?
    • Online purchases are restricted for delivery outside U.S. addresses, including Alaska, Hawaii and Puerto Rico. We are unable to deliver online purchases to other places at this time.

  • Can I ship to multiple addresses?
    • We can only ship to one address per order. To ship to multiple addresses, please place a separate order for each location.

  • What addresses are restricted in the US for Delivery?
    • Purchases may not be shipped to P.O. boxes, APO/FPO addresses, hotels, freight forwarders or to any address outside of the United States. To bill an order to your APO/FPO address, please contact us via email at customercare@secteur.fr.

  • Is a signature required upon delivery of my order?
    • For security reasons, all secteur.fr online purchases require an adult signature upon delivery. All orders are delivered by UPS. If you are unavailable to sign for your package, the driver will leave a door tag on your door, informing you of the delivery attempt. The driver will make a total of three delivery attempts on three consecutive business days and temporarily hold at a location near you. If you are still unavailable to sign for your package, the package will be returned to sender. Please note that secteur.fr is not responsible for unanticipated UPS delays. Modification: Once an order has been successfully submitted, it cannot be cancelled or modified. We advise you to follow the return instructions included in your package, or refuse the shipment upon delivery, and it will be returned to our attention. Please allow 7 to 10 business days for your refund to be processed once it arrives to our warehouse.

  • How can I track my order?
    • secteur.fr will send you several emails during the order process to keep you informed of the status of your purchase. Please note that during peak times, your order can take up to 1-2 business days to process before it ships. Please add this time to your selected shipping method to anticipate the delivery of your order. Availability: Products on our site are subject to availability. Once you select a size, a message will indicate if that item is available now. Modification: Once an order has been successfully submitted, it cannot be cancelled or modified. We advise you to follow the return instructions included in your package, or refuse the shipment upon delivery, and it will be returned to our attention. Please allow 7 to 10 business days for your refund to be processed once it arrives to our warehouse. Two Day and Ground purchases are shipped via UPS. A shipping confirmation is emailed to you as soon as your purchase has been shipped, which will allow you to track your order's status. If you need further assistance tracking your package, please contact UPS directly and provide your tracking number. A final delivery confirmation email will be sent once we receive a delivery notification from UPS.

  • When can I expect delivery of my order?
    • To estimate the total delivery time for immediately available items, please refer to the shipping availability provided at on the product page and at checkout. Available Now: To accommodate payment authorization and packaging, please allow up to two business days to obtain shipping information. All orders are processed Monday through Friday, excluding Saturday, Sunday and holidays. • Ground: 3-5 business days with deliveries made Tuesday-Saturday • Two Day: 2 business days with deliveries made Monday-Friday • Next Day: 1 business day with deliveries made Monday-Friday

Returns

  • What is your return policy? How many days do I have to return a product?
    • For online purchases, secteur.fr will accept merchandise in its original condition for a refund of the purchase price when accompanied by the original invoice. Return merchandise must be post marked within 30 days from the date of delivery to secteur.fr. However, all PayPal purchases must be returned exclusively to secteur.fr. We recommend utilizing the prepaid label included within the package, if for any reason you are unable to locate this prepaid label please email us at customercare@secteur.fr. secteur.fr will not assume responsibility for reimbursement or compensation in the event that return packages are lost, stolen, mishandled or damaged (i) prior to acceptance by FedEx when utilizing the prepaid label provided by secteur.fr or (ii) in the event that the prepaid label provided by secteur.fr is not used for the return shipment. Merchandise that has been worn, used, altered or damaged will not be accepted. secteur.fr reserves the right to refuse return of any merchandise that does not meet the above return requirements in secteur.fr’s sole discretion. Merchandise returned to secteur.fr will be processed within 7-10 business days of receipt. A confirmation email will be sent once your account has been credited. Refunds may only be issued in the same form as was utilized for payment. Please note the original shipping charges incurred at the time of purchase are non-refundable. For updates regarding your return, please contact customercare@secteur.fr and include the return tracking number. Emails will be responded to within 1-2 business days. Made to Order items: upon receiving your order request, a secteur.fr online sales representative will contact you to collect your payment information and confirm the delivery window of your order. Please note that once a Made to order has successfully been submitted, it cannot be cancelled, modified or returned for a refund.

  • How do I return an item?
    • Easy-to-follow return instructions are included with each shipment. We recommend utilizing the complimentary return label included in your shipments should you wish to return an item. secteur.fr will not assume responsibility for reimbursement or compensation in the event that return packages are lost, stolen, mishandled, or damaged (i) prior to acceptance by FedEx when utilizing the prepaid label provided by secteur.fr or (ii) in the event that the prepaid label provided by secteur.fr is not used for the return shipment. If for any reason you are unable to locate your pre-paid label, please email us at customercare@secteur.fr.

  • How long does it take for a refund to be issued?
    • Merchandise returned to secteur.fr will be processed within 7-10 business days of receipt. A confirmation email will be sent once your account has been credited. Refunds may only be issued to the form of payment that was utilized for the purchase. For Visa, Mastercard, American Express, Discover, we will reimburse the card used. Please note the original shipping charges incurred at the time of purchase are non-refundable.

  • Are delivery charges refundable?
    • Original shipping charges incurred at the time of purchase are non-refundable.

  • How do you exchange an item with secteur.fr?
    • secteur.fr cannot accommodate automatic exchanges at this time. Please return the original item for a refund using the return instructions provided in your shipment and a new purchase can then be placed on secteur.fr. Please note that new orders are subject to merchandise availability. Merchandise returned to secteur.fr will be processed within 7-10 business days of receipt. A confirmation email will be sent once your account has been credited. Refunds may only be issued in the same form as was utilized for payment. Please note the original shipping charges incurred at the time of purchase are non-refundable.

PRODUCT AUTHENTICITY

  • Where can I buy authentic secteur.fr products?
    • Authentic secteur.fr products are exclusively sold through a network of directly operated secteur.fr boutiques, a small number of authorized franchisees, department and specialty stores and on secteur.fr. Sale is exclusively available through secteur.fr outlet locations and secteur.fr does not offer sales online. A complete list of secteur.fr boutiques is published at http://www.secteur.fr/us/en/store-finder . Counterfeit secteur.fr products are frequently offered for sale on websites published at domain names containing the secteur.fr trademark - or slight variations thereof - together with descriptive or generic terms, such as “bag”, “shop”, “store” and even words such as “official” or "authentic". These website address names are deliberately selected by counterfeiters, as mentioned above, to mislead online shoppers as to the source and reliability of the products promoted on their websites. To report, please contact counterfeit@secteur.fr.

  • Does secteur.fr gurantee the authenticity of all products sold on secteur.fr?
    • Yes, we guarantee the authenticity of all products purchased on secteur.fr. Authentic secteur.fr products are exclusively sold through a network of directly operated secteur.fr boutiques, a small number of authorized franchisees, department and specialty stores and on secteur.fr. Sale is exclusively available through secteur.fr outlet locations and secteur.fr does not offer sales online. A complete list of secteur.fr boutiques is published at http://www.secteur.fr/us/en/store-finder . Counterfeit secteur.fr products are frequently offered for sale on websites published at domain names containing the secteur.fr trademark - or slight variations thereof - together with descriptive or generic terms, such as “bag”, “shop”, “store” and even words such as “official” or "authentic". These website address names are deliberately selected by counterfeiters, as mentioned above, to mislead online shoppers as to the source and reliability of the products promoted on their websites. To report, please contact counterfeit@secteur.fr. secteur.fr products are crafted with the highest quality materials, design and workmanship. “Made in Italy” is an integral part of the essence of secteur.fr. It is a cultural approach, a know-how that took generations to build, and a genuine mission that has allowed secteur.fr to become one of the world’s most desirable luxury fashion brands. All secteur.fr products are made in Italy, except timepieces, which are made in Switzerland, and fragrances, which are made in the EU.

  • What are counterfeits?
    • Counterfeit secteur.fr products are replicas or imitations of authentic secteur.fr products that are aimed at misleading consumers into believing that they are authentic products. Counterfeit products are of poor quality, but are sometimes offered for sale at high prices in order to mislead online shoppers. Such products lack the quality, the details and the workmanship which characterize authentic secteur.fr goods. Authentic secteur.fr products are exclusively sold through a network of directly operated secteur.fr boutiques, a small number of authorized franchisees, department and specialty stores and on secteur.fr. Sale is exclusively available through secteur.fr outlet locations and secteur.fr does not offer sales online. A complete list of secteur.fr boutiques is published at http://www.secteur.fr/us/en/store-finder .

  • How can I identify a fake secteur.fr website?
    • Authentic secteur.fr products are exclusively sold through a network of directly operated secteur.fr boutiques, a small number of authorized franchisees, department and specialty stores and on secteur.fr. Sale is exclusively available through secteur.fr outlet locations and secteur.fr does not offer sales online. Counterfeit secteur.fr products are frequently offered for sale on websites published at domain names containing the secteur.fr trademark - or slight variations thereof - together with descriptive or generic terms, such as “bag”, “shop”, “store” and even words such as “official” or "authentic". These website address names are deliberately selected by counterfeiters, as mentioned above, to mislead online shoppers as to the source and reliability of the products promoted on their websites. To report, please contact counterfeit@secteur.fr. Sale is exclusively available through secteur.fr outlet locations. secteur.fr does not offer sales online. A complete list of secteur.fr boutiques is published at http://www.secteur.fr/us/en/store-finder}}

  • How can I report counterfeits?
    • To report counterfeit secteur.fr products or suspect websites to secteur.fr, please send an email to counterfeit@secteur.fr. Please provide as much descriptive information as possible about the products or the website, such as the location of the products, the seller of the products, the type of products, the website address, etc. We appreciate your help in our battle against counterfeiting.

Contact Us

  • Contact Us
    • For any inquiries related to products or online orders please contact us via email at customercare@secteur.fr. Please note we are available Monday-Friday from 8AM-10PM(EST) and Saturday 9AM-10PM(EST), excluding holidays. For existing orders, please include your order number and a callback phone number. For product inquiries, please include the style number and size if applicable. As explained in the privacy policy, you may unsubscribe at any time to withdraw your consent to receive secteur.fr electronic communication.

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